Privacy Policy

1. Services Provided

The Language Desk offers professional interpreting and translation services, including but not limited to:
• Document translation (e.g. legal, academic, medical, commercial)
• Interpreting (remote or in-person, subject to availability)
• Language consultancy or related support services
• Voice Overs
Services may be delivered directly or via qualified subcontractors under confidentiality agreements.

2. What Information We Collect

a. Enquiries and Quotes
Quotes are provided based on the nature, language pair, complexity, and urgency of the request. A quote does not constitute a booking until confirmed in writing.
b. Confirmation and Payment
Bookings are confirmed upon mutual agreement, typically by written acceptance of the quote. Payment terms will be specified in each quote or invoice.
For larger projects, a deposit may be required prior to commencement.

3. Why We Collect Your Information

We collect your personal information to respond to your enquiries, provide quotes, deliver interpreting and translation services, process booking requests, communicate about your project, improve our website and services, and comply with legal and regulatory obligations.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Electronic files are stored in secure, access-controlled cloud storage. Physical documents (if received) are securely stored and either returned or destroyed when no longer needed. All third-party services we use are selected with privacy and security in mind.

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose it to trusted interpreters or translators (bound by confidentiality agreements), technology providers for business operations, and legal or regulatory authorities when required by law. If we need to share your information with overseas contractors, we ensure they are bound by equivalent privacy obligations.

6. Data Retention and Your Rights

We retain personal information only as long as required to deliver services, communicate with you, and meet legal obligations. You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe and may ask for identity verification.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The most current version will always be available on our website.

8. Limitation of Liability

To the maximum extent permitted by law, The Language Desk disclaims liability for any loss, damage, or expense arising directly or indirectly from:
• Errors or omissions in source material
• Misinterpretation of non-standard terms or abbreviations
• Use of translated materials for purposes beyond their intended scope
• Delays due to client inaction or external disruptions
Where liability cannot be excluded, it is limited to re-performing the service or refunding the fee paid, at The Language Desk's discretion.

9. Website Use

You must not:
• Use the site to transmit harmful code or spam
• Submit false, misleading, or fraudulent enquiries
• Attempt to access restricted areas without authorisation
We may restrict or suspend access to the website without notice for any misuse.

10. Governing Law

These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of the courts of that State.

11. Changes to Terms

The Language Desk reserves the right to update these Terms at any time. Changes will take effect when published on www.thelanguagedesk.com.au. Your continued use of the website or services after any changes constitutes acceptance of those updated terms.

12. Contact

For questions or concerns about these Terms or any aspect of our services, please contact:
Tania Pineda-Stuart
Owner, The Language Desk
Email: hello@thelanguagedesk.com.au
Phone: 0439 673 833
Website: www.thelanguagedesk.com.au

Have privacy concerns?

Email us at hello@thelanguagedesk.com.au