Privacy Policy

Overview

The Language Desk is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and store your personal information when you interact with our website or engage our interpreting and translation services. By using our website or submitting your information, you consent to the practices described in this Privacy Policy.

What Information We Collect

• Contact Information (name, email, phone, organisation)
• Service-Related Information (booking details, preferred languages, uploaded documents)
• Technical Information (IP address, browser type, pages visited, time and date of visit)

Why We Collect Your Information

We collect your personal information to respond to your enquiries, provide quotes, deliver interpreting and translation services, process booking requests, communicate about your project, improve our website and services, and comply with legal and regulatory obligations.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Electronic files are stored in secure, access-controlled cloud storage. Physical documents (if received) are securely stored and either returned or destroyed when no longer needed. All third-party services we use are selected with privacy and security in mind.

Disclosure of Personal Information

We do not sell your personal information. We may disclose it to trusted interpreters or translators (bound by confidentiality agreements), technology providers for business operations, and legal or regulatory authorities when required by law. If we need to share your information with overseas contractors, we ensure they are bound by equivalent privacy obligations.

Data Retention and Your Rights

We retain personal information only as long as required to deliver services, communicate with you, and meet legal obligations. You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe and may ask for identity verification.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The most current version will always be available on our website.